10.4 Opening an SCCD incident

If the PVSR <==> SCCD integration is configured then the user can open an SCCD incident immediately from the Alarms menu’s “Alarm window” view by clicking on the [ticket] link:

Figure 110. “Alarm window” with SCCD integration

PVSR can create different incident types in SCCD and it can also set additional parameters of the incident. It is also able to assign the incident to a CI (Configuration Item) if a CI exists in the SCCD with the same name as the affected equipment in PVSR. If such a CI does not exists then PVSR will still create the incident but before returning to the “Alarm window” it will also display a warning message that the relation between the incident and the CI couldn’t be established.

In such a case the user will have to click on the OK or Cancel button to return to the “Alarm window”, but the parameters cannot be modified since the incident is already created. If PVSR cannot create the incident (for example the user specified an invalid additional parameter value) then the user can either modify the values and try to create the incident once more by clicking on the OK button or cancel the incident creation by clicking on the Cancel button.

Moreover: if an alarm was used to open a ticket then PVSR also displays the ticket ID in a separate column in the “Alarm window” and if the user clicks on the [view] link then PVSR might display a link to the SCCD incident (based on the configuration) and it can also display all of the incident parameters when the user clicks on the  icon next to the incident number.

10.4.1 SCCD intergration configuration

The configuration of the PVSR <==> SCCD integration is done in the CONFIG_INI.pm file on the server, similarly to the other basic configurations. For more on how to set a parameter see Section 13.2.1 Configuration

·       SCCD_URL: the URL for the SCCD UI, for example "http://name_of_the_server/"

·       SCCD_USER: the SCCD user used for the integration

·       SCCD_PASSWORD: the password for the SCCD_USER

·       SCCD_INCIDENT_TYPES: the parameter has category and subparameter. The category is the incident class name (for example MXIncident). The subparameter is either one of these built in values or any incident parameter name

o   ___PVSR_NAME___: if set then PVSR will display this name when the user chooses the SCCD incident type and not the class name

o   ___SCCD_APP___: if set then PVSR will display the [SCCD] link when the user views an alarm with an incident and the link will use the specified SCCD application to open the incident

o   Any other parameter: PVSR will display the parameter on the incident creation form, the value set here will be used as the default value in the form

·       SCCD_PARAMETER_NAMES: the parameter has category. The category can be any SCCD parameter and when PVSR displays such a parameter then it will display the value as the name instead of the SCCD parameter name